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What do I do if I wish to complain?

Complaints Policy


We aim to work closely with everyone to ensure that all children can learn and play happily at school. 

We view all complaints in a positive way, as it helps the school improve  its practices.


However, sometimes problems do occur and the best person to talk to first if you have a child in school is usually your child’s class teacher. If you do not have a child in school please talk to the headteacher.

If you are still worried or concerned, the head teacher will be happy to talk to you at a mutually convenient time. Please contact the school office to make an appointment to talk to the Headteacher or write to the Headteacher explaining your complaint and what you would like to happen now.

This is part of a full procedure which all schools have in place and has been approved by the Governing Body. If the Headteacher cannot resolve the issue or if the complaint is about the Headteacher you should then write to the Chair of Governors. If your complaint is about a governor or governors please write to the Clerk of the Governing Body through the school.

Full details of our complaints procedure can be requested from our school for download the leaflet below for further information.


Please do not hesitate to contact us – we look forward to hearing from you!


The school follows the NYCC Complaints Policy which was updated by the Local Authority in 2016.  A hard copy of this is kept in the school office for reference for members of staff and governors.